Shipping Update - Remaining US Bags
over 2 years ago – Tue, Jul 05, 2022 at 01:20:13 AM

Dear Backers,

happy 4th of July and sorry for the radio silence during June. Over the course of the last month we encountered an unexpected delay because of some customs related issue that is explained below.

Here is the latest shipping status for the project:

Americas - 70% Dispatched 

EU - 100% Dispatched

UK - 100% Dispatched

Asia & "rest of the world" - 100% dispatched

As you remember from the last update - we had cleared >65% of pledges and had only a small number of parcels in North America outstanding. Those resulted from portion of the bulk shipment being randomly seized by US customs. We were told that this is a standard procedure that can happen from time to time. In these situations, customs clearance happens typically fast - however unfortunately this wasn’t the case for us. Long story short - we had to file a lot of paperwork and communicate back and forth with the authorities which took much longer than expected. Unfortunately we weren’t provided an exact ETA, hence why we had to hold back an update. We know this isn’t an excuse and it is our responsibility in the end and we deeply apologize for the delay here.

The good news is that the issue is fully resolved now and we expect to finish the campaign within then next 7 calendar days. 

For the few US & Canadian backers who were affected - once again please accept our apologies and allow a few more days to populate your tracking info! 

For the majority of other backers who had received their parcels already - we are curious to hear your feedback 

Best,

The Escape Team

Bags in USA & UK
over 2 years ago – Sun, May 29, 2022 at 08:15:28 AM

Hi ESCAPE backers!

Later than scheduled, the bags have arrived in our UK and USA warehouses - we have your addresses, and they'll be sent out over the next week! 

Thank you all for your patience with this project, we've learned a lot and cannot apologise enough for the delays.

With that said, we're confident you're going to love these bags!

Shipping mostly complete. Project expected to finish within May
over 2 years ago – Mon, May 02, 2022 at 09:05:09 AM

Hi guys,

good news! We have dispatched >65% of pledges and we expect to wrap up the project by the end of May!

- 100% of EU shipments have been dispatched.

- 100% of Asia & Rest of the world shipments have been dispatched.

- The bulk shipment has touched down on US soil and is being processed by our warehouse. Currently 25% of US shipments have been dispatched due to daily capacity of the warehouse. This number rises day by day and 100% of US orders are expected to be dispatched within the next ca. 10 work days.

- The bulk shipment for UK orders will be received at our UK warehouse in the upcoming days and should be dispatched within May.

For the few remaining backers who have not filled their survey, please do ASAP


Best,

The Escape Team

Bags on the Boat
over 2 years ago – Sat, Mar 12, 2022 at 12:19:04 AM

Hello!

Seen your comments asking for an update on shipping - to put you at ease, the bags for N.America and UK are on the water and making their way to our 3PL partners. Addresses for ROW and EU are with the fulfilment company and will get moving shortly.

We'll post an update once the N.America bags arrive at the 3PL to ensure addresses are up to date. 

If you know your address needs changing, please message us now!

Shipping Update - It's good news!!
almost 3 years ago – Fri, Feb 18, 2022 at 06:50:59 PM

Hi everyone!

We have some great news, at last, about shipping. 

After many discussions back and forth and investigations into the various options we have decided to do the following:

1/ UK & US orders will be sent via sea to 3PL's in those regions and then shipped overland by domestic courier. All fully tracked. Regrettably this is a 45-55 door-to-door service but is the only way we could get it done without passing on an enormous additional shipping bill to each of you. This is a tax prepaid method and you will have nothing to pay on the doorstep.

2/ EU & ROW orders will be sent via air from China direct to consumer. We really struggled to find a suitable 3PL in Europe and while shipping rates are still high for the EU, they’re much less volatile than they were so this decision has been made. Those outside of N.America, Europe/UK will be sent direct via Air.

All being well, we’re going to get bags moving next week and update you once the tracking number list has been provided. The only thing we are waiting on us updated packaging tags (suitable for the 3PL’s).

Thank you so much for your patience, we know it has been frustrating. We’re very keen to get these to you!

Closer Images!